Frequently Asked Questions
BlackSun has partnered with a national wholesaler that offers services over existing fiber to your area. By eliminating the expensive “middleman”, we can provide direct access to your location. In most cases, our quoting for business phone systems and internet access offers a lot more bandwidth and service for a better price. Internet gateway pricing can be as low as 50 cents / Mbps plus access. Call us for a no - obligation quote today.
No, in most cases we can provide a written (emailed) quote by simply accessing our service database.
Absolutely, we are looking to earn your business. Inquire about any of our services, and we can help you out.
Yes, simply request a quote and we can do a service inquiry on your site (takes 2 business days) on our fiber location database .We just need your full address and postal code. If a small build is required, we can give you an exact price.
We are partnered with a national wholesaler that has an agreement in place to use the fiber or cable provided by the local companies that have built the network. Our team of trained engineers build a rock solid solution that is based on this infrastructure, but we leave out the expensive middleman!
You may need another router at your location. Don’t worry, our techs can help you with this!
Yes, we have a team of experts that can provide free quoting, and free technical support for all of your web needs.
We have several phone system options. You can keep your existing system and move to our PRI or Sip based solutions. We also have hosted PBX phone systems and can provide advanced “on your desk” phones as part of our solution. At .02 cents for Long distance, most office solutions are less than $50 per month.
Yes, we offer a Full or partial routing BGP solution. We can offer Internet gateways directly back to our well peered networks in any of our pop sites across Canada and the USA.
We provide the end customer direct access to the ITEL noc at 1.888.889.4835
The web hosting server solutions are located in Saskatoon, Sk CANADA. We can also place your data out of a secure facility in Toronto, Vancouver, or Calgary.
Rest assured we are not taking away any business from your tech! We are happy to call your tech and provide an accurate assessment for ways we think we can help your business.
No, we offer phone , email and remote login options to provide free technical support for all of our services. We also actively monitor your phone systems, servers, and network services 24/7 and promise to be available within minutes of your inquiry.
Itel has direct fiber plans (10Mbps to 1000Mbps MPLS services) that do not have a monthly cap or overage fee. We also have the ability to resell local cable commercial cable services. Those products generally have a data transfer cap limit. We can explain that to you when we email you the quote.
Yes, we can provide you with your own domain name that you can use for email. This service is provided through BlackSun.ca